TY  - JOUR
AB  - IT READS LIKE A BAD JOKE: HOW MANY STEPS DOES IT TAKE TO MOVE A water cooler? If you worked at Florida Power & Light three years ago, your answer would have been: It takes seven separate steps. Sound ludicrous? Maybe, but that's exactly how a team at FP&L's Fort Myers' district office approached the situation when someone proposed moving the water cooler.
VL  - 14
IS  - 5
SN  - 0275-6668
DO  - 10.1108/eb039590
UR  - https://doi.org/10.1108/eb039590
AU  - Wiesendanger Betsy
PY  - 1993
Y1  - 1993/01/01
TI  - Case Study: Deming's Luster Dims at Florida Power & Light
T2  - Journal of Business Strategy
PB  - MCB UP Ltd
SP  - 60
EP  - 61
Y2  - 2021/03/09
ER  -