Case Study: Deming's Luster Dims at Florida Power & Light

Betsy Wiesendanger (Freelance writer specializing in business topics, is based in Peekskill, New York)

Journal of Business Strategy

ISSN: 0275-6668

Publication date: 1 May 1993


IT READS LIKE A BAD JOKE: HOW MANY STEPS DOES IT TAKE TO MOVE A water cooler? If you worked at Florida Power & Light three years ago, your answer would have been: It takes seven separate steps. Sound ludicrous? Maybe, but that's exactly how a team at FP&L's Fort Myers' district office approached the situation when someone proposed moving the water cooler.


Wiesendanger, B. (1993), "Case Study: Deming's Luster Dims at Florida Power & Light", Journal of Business Strategy, Vol. 14 No. 5, pp. 60-61.

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Copyright © 1993, MCB UP Limited

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