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Planning Priorities for Empowered Teams

Clay Carr (Manager in the Defense Logistics Agency, based in Columbus OH)

Journal of Business Strategy

ISSN: 0275-6668

Article publication date: 1 May 1992



The Gaines Dog Food plant in Topeka KS is built around self‐managing work teams. It opened in 1971 and has been 20% more productive than similar, traditional plants for two decades. The Procter & Gamble Co.'s Paper Products Division implemented self‐managing teams at the same time; by 1975, it knew that the division was significantly more productive than traditionally organized plants. In the mid‐1980s, AT&T's American Transtech subsidiary cut its prices to customers by 50%, then avoided layoffs, then became even more profitable by moving to more fully self‐managing teams. And tiny Litel Communications (now LCI) used teams to cut time to process a service order from two weeks to one day.


Carr, C. (1992), "Planning Priorities for Empowered Teams", Journal of Business Strategy, Vol. 13 No. 5, pp. 43-47.




Copyright © 1992, MCB UP Limited

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