TY  - JOUR
AB  - The idea of providing quality products that are responsive to customer needs is not new. Before the Industrial Revolution, artisans interacted directly with customers to make products based on uniquely articulated requirements. The process of fulfilling demand was simple. But when mass production, product standardization, and division of labor became the norm, this closed‐loop relationship was severed.
VL  - 13
IS  - 5
SN  - 0275-6668
DO  - 10.1108/eb039513
UR  - https://doi.org/10.1108/eb039513
AU  - Schneider Alan J.
PY  - 1992
Y1  - 1992/01/01
TI  - TQM and the Financial Function
T2  - Journal of Business Strategy
PB  - MCB UP Ltd
SP  - 21
EP  - 25
Y2  - 2024/04/20
ER  -