TY  - JOUR
AB  - What's the best way to get “close to the customer”? One company has developed a customer feedback system to drive product design, sales, service, and support functions in order to ensure better customer responsiveness.
VL  - 13
IS  - 1
SN  - 0275-6668
DO  - 10.1108/eb039461
UR  - https://doi.org/10.1108/eb039461
AU  - Miller Thomas O.
PY  - 1992
Y1  - 1992/01/01
TI  - A Customer's Definition of Quality
T2  - Journal of Business Strategy
PB  - MCB UP Ltd
SP  - 4
EP  - 7
Y2  - 2024/04/25
ER  -