Business Process Redesign: Key to Competitiveness

Robert O. Knorr (Partner/practice executive with Meritus Consulting Services, a joint venture of Coopers & Lybrand and IBM targeted to the manufacturing industry)

Journal of Business Strategy

ISSN: 0275-6668

Publication date: 1 June 1991


Before 1980, manufacturers operated in a relatively stable business environment. The bases of competition changed gradually. The physical aspects of the product (e.g., functionality and quality) dominated; delivery and customer service were largely set by standard business practices. The significant improvements that were made in manufacturing control through the application of technologies to factory floor scheduling can no longer provide a competitive weapon.


Knorr, R.O. (1991), "Business Process Redesign: Key to Competitiveness", Journal of Business Strategy, Vol. 12 No. 6, pp. 48-51.

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Copyright © 1991, MCB UP Limited

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