TY  - JOUR
AB  - This article introduces a systems‐centered model for emotional intelligence (EI). This makes it possible to consider not only the emotional intelligence of individuals, but the emotional intelligence of work groups and organizations themselves. Agazarian's theory of living humans systems (TLHS) (and its constructs) applies to all levels of living human systems. Using these constructs, we operationally define emotional intelligence from a systems‐centered framework (Agazarian & Peters, 1981, 1997). From the systems‐centered perspective, individuals contribute energy that is necessary for organizational emotional intelligence. Yet equally important, emotional intelligence in organizations is a dynamic output of the function and structure and energy of the organizational system itself, rather than a property of individuals. This conceptualization extends the focus in the field of emotional intelligence from individuals with a selection and personnel development emphasis and instead to building work groups and organizations that function with greater emotional intelligence. Introducing a systems‐centered perspective on emotional intelligence enables emotional intelligence to be viewed at all system levels in the organization, including individuals, work teams and the organization itself.
VL  - 12
IS  - 2
SN  - 1551-7470
DO  - 10.1108/eb028990
UR  - https://doi.org/10.1108/eb028990
AU  - Gantt Susan P.
AU  - Agazarian Yvonne M.
PY  - 2004
Y1  - 2004/01/01
TI  - SYSTEMS‐CENTERED EMOTIONAL INTELLIGENCE: BEYOND INDIVIDUAL SYSTEMS TO ORGANIZATIONAL SYSTEMS
T2  - Organizational Analysis
PB  - Emerald Group Publishing Limited
SP  - 147
EP  - 169
Y2  - 2024/09/19
ER  -