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A MODEL OF EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT STRATEGIES: A STUDY IN SEVEN COUNTRIES

M. Afzalur Rahim (Center for Advanced Studies in Management)
Clement Psenicka (Youngstown State University)
Panagiotis Polychroniou (Athens University of Economics and Business)
Jing‐Hua Zhao (Shandong University, China)
Chun‐Sheng Yu (University of Houston, Victoria)
Kawai Anita Chan (University of Macau, Macau via Hong Kong)
Kwok Wai Yee Susana (Chinese University of Hong Kong)
Maria G. Alves (ISCTE, Portugal)
Chang‐Won Lee (Hansung University, South Korea)
Md. Sahidur Ralunan (University of Chittagong, Bangladesh)
Shameema Ferdausy (University of Chittagong, Bangladesh)
Rene van Wyk (University of Pretoria, South Africa)

The International Journal of Organizational Analysis

ISSN: 1055-3185

Article publication date: 1 April 2002

Abstract

The study investigated the relationships of the five dimensions of emotional intelligence: self‐awareness, self‐regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China, Bangladesh, Hong Kong and Macau, South Africa, and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self‐awareness is positively associated with self‐regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed.

Citation

Afzalur Rahim, M., Psenicka, C., Polychroniou, P., Zhao, J., Yu, C., Anita Chan, K., Wai Yee Susana, K., Alves, M.G., Lee, C., Ralunan, S., Ferdausy, S. and van Wyk, R. (2002), "A MODEL OF EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT STRATEGIES: A STUDY IN SEVEN COUNTRIES", The International Journal of Organizational Analysis, Vol. 10 No. 4, pp. 302-326. https://doi.org/10.1108/eb028955

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited