Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529710158283. When citing the article, please cite: Sherrie La Vere, Brian H. Kleiner, (1997), “Practices of excellent companies in the retail industry”, Managing Service Quality: An International Journal, Vol. 7 Iss: 1, pp. 34 - 38.

Citation

(1997), "Erratum", Management Research News, Vol. 20 No. 10, pp. 28-34. https://doi.org/10.1108/eb028579