Practices of Excellent Companies in the US Banking Industry
Kathryn Brown
(Department of Management, School of Business Administration and Economics, California State University, Fullerton, Fullerton, California 92634–9480, USA)
Brian H. Kleiner
(Department of Management, School of Business Administration and Economics, California State University, Fullerton, Fullerton, California 92634–9480, USA)
218
Abstract
“Welcome to the new world of banking, where the bank goes to the customer rather than waiting for the customer to come to the bank.”. Financial institutions are in the process of executing an unprecedented reconfiguration of the banking industry.
Citation
Brown, K. and Kleiner, B.H. (1997), "Practices of Excellent Companies in the US Banking Industry", Management Research News, Vol. 20 No. 5, pp. 25-38. https://doi.org/10.1108/eb028562
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited