TY  - JOUR
AB  - Current management thinking centres on the concept that the “customer is king”. However, poor performance by demoralised staff erodes service quality and customer satisfaction. Success depends on employees' enthusiasm, dependability and their effectiveness.
VL  - 19
IS  - 4/5
SN  - 0140-9174
DO  - 10.1108/eb028464
UR  - https://doi.org/10.1108/eb028464
AU  - Bradley Paola
PY  - 1996
Y1  - 1996/01/01
TI  - Linking Corporate and Reward Strategies for High Performance: The Case of the NHS
T2  - Management Research News
PB  - MCB UP Ltd
SP  - 59
EP  - 61
Y2  - 2024/04/27
ER  -