Linking Corporate and Reward Strategies for High Performance: The Case of the NHS

Management Research News

ISSN: 0140-9174

Publication date: 1 April 1996

Abstract

Current management thinking centres on the concept that the “customer is king”. However, poor performance by demoralised staff erodes service quality and customer satisfaction. Success depends on employees' enthusiasm, dependability and their effectiveness.

Citation

Bradley, P. (1996), "Linking Corporate and Reward Strategies for High Performance: The Case of the NHS", Management Research News, Vol. 19 No. 4/5, pp. 59-61. https://doi.org/10.1108/eb028464

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Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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