The Operation of Quality Circles in Service Organisations

Abstract

A postal questionnaire survey of quality circles in the UK service sector has been completed. It was revealed that there are no major differences in the characteristics of circle programmes in the service and manufacturing organisations. However, service industries need to be aware of the individuality of each organisation before adoption of programmes.

Citation

Lees, J. and Dale, B.G. (1984), "The Operation of Quality Circles in Service Organisations", Management Research News, Vol. 7 No. 3, pp. 15-18. https://doi.org/10.1108/eb027846