Records Managers should be highly visible, by that I mean they should be known not only by sight, but by reputation too. They should be persons you can talk to, discussing problems about filing and the management of information. If at all possible they should have spent quite a few years in the Records Management section and know who all the magpies are, their natures and characters and where they hoard their papers. Records Managers should be outgoing persons able to talk to the devil, sell humps to a camel and charm the birds off the trees if need be. They should also be able to stand up in front of a class of new entrants or students and teach them the job, at the same time gaining their confidence and respect.
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