MISSING THE LINK
Peter Lemaire
(Deputy director of the Dutch Foundation for Quality, chairman of the EOQ education and training activity group and member of the EFQM education steering group)
Dick Wanszink
(Associate professor of quality management at the University of Groningen)
39
Abstract
Like medieval alchemists, quality modellers continue to search for a formula that will combine various elements of quality management into one unified whole. Evidence from companies in The Netherlands suggests the dream of linking concepts is so far still unrealized.
Citation
Lemaire, P. and Wanszink, D. (1999), "MISSING THE LINK", Measuring Business Excellence, Vol. 3 No. 4, pp. 58-63. https://doi.org/10.1108/eb025588
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited