ALSTOM TRANSPORTE WARMS TO ASSESSMENT

Abstract

Five years ago Alstom Transporte, the Spain‐based railway systems maintenance unit of Alstom, knew nothing about how it was seen by its customers or employees. With the rigorous use of assessments it has been able to build a continuous improvement culture around the needs of its stakeholders.

Citation

(1999), "ALSTOM TRANSPORTE WARMS TO ASSESSMENT", Measuring Business Excellence, Vol. 3 No. 3, pp. 34-36. https://doi.org/10.1108/eb025575