a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE

Jacob Eskildsen (Assistant professor of the research group on quality productivity and innovation, The Aarhus School of Business, Denmark)
Jens Dahlgaard (Professor of the research group on quality productivity and innovation, The Aarhus School of Business, Denmark)

Measuring Business Excellence

ISSN: 1368-3047

Publication date: 1 April 1998

Abstract

In conducting full‐scale implementation of a total quality management programme an organization's success will depend on how well it can answer two basic questions: ‘where are we now?’ and ‘how do we proceed?’. A quantitative measurement tool developed at Aarhus School of Business and used by a major European corporation gives management an instrument to gauge its level of business excellence and identify important opportunities for improvement.

Citation

Eskildsen, J. and Dahlgaard, J. (1998), "a PRACTICAL DIAGNOSIS OF BUSINESS EXCELLENCE", Measuring Business Excellence, Vol. 2 No. 4, pp. 24-28. https://doi.org/10.1108/eb025551

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Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited

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