TY  - JOUR
AB  - Developed by Motorola in the 1980s Six Sigma is a target‐based continuous improvement now and into the next century. Companies around the world are embracing concept that, by focusing on the causes of customer dissatisfaction, is an approach its disciplines to revitalize their culture and deliver a boost to the bottom line.
VL  - 2
IS  - 4
SN  - 1368-3047
DO  - 10.1108/eb025549
UR  - https://doi.org/10.1108/eb025549
AU  - Erwin Jane
PY  - 1998
Y1  - 1998/01/01
TI  - The SIX SIGMA focus on TOTAL CUSTOMER SATISFACTION
T2  - Measuring Business Excellence
PB  - MCB UP Ltd
SP  - 16
EP  - 22
Y2  - 2024/04/24
ER  -