The SIX SIGMA focus on TOTAL CUSTOMER SATISFACTION

Jane Erwin (Freelance writer and business media consultant from Houston, Texas. Additional research by PC Douglas.)

Measuring Business Excellence

ISSN: 1368-3047

Publication date: 1 April 1998

Abstract

Developed by Motorola in the 1980s Six Sigma is a target‐based continuous improvement now and into the next century. Companies around the world are embracing concept that, by focusing on the causes of customer dissatisfaction, is an approach its disciplines to revitalize their culture and deliver a boost to the bottom line.

Citation

Erwin, J. (1998), "The SIX SIGMA focus on TOTAL CUSTOMER SATISFACTION", Measuring Business Excellence, Vol. 2 No. 4, pp. 16-22. https://doi.org/10.1108/eb025549

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Publisher

:

MCB UP Ltd

Copyright © 1998, MCB UP Limited

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