IDENTIFYING THE COST of POOR QUALITY
Lars Sörqvist
(Researcher at the Royal Institute of Technology in Stockholm, with responsibility for quality. He also works as a consultant with Sandholm Associates, Djursholm, Sweden.)
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Abstract
Most businesses would be happy to increase turnover by 10%, yet that is the scale of loss through poor quality revealed by projects in Swedish companies. And 10% may be just the tip of the iceberg.
Citation
Sörqvist, L. (1998), "IDENTIFYING THE COST of POOR QUALITY", Measuring Business Excellence, Vol. 2 No. 3, pp. 12-17. https://doi.org/10.1108/eb025538
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited