A bridge TO expectations

Abstract

Understanding that benchmarking is a collection of approaches, rather than a single tool, is fundamental to its successful use. By water has developed a framework which steers users toward the most appropriate approach.

Citation

Cardell, S. (1997), "A bridge TO expectations", Measuring Business Excellence, Vol. 1 No. 4, pp. 25-29. https://doi.org/10.1108/eb025505