ABB's EVITA PUTS CUSTOMER‐FOCUSED CONTROL CENTRE STAGE

Abstract

Inspired by the Balanced Scorecard, ABB Sweden has run a special ‘Evita’ project to develop a measurement‐based model for business control in all levels of the company.

Citation

Lundahl, L. and Ewing, P. (1997), "ABB's EVITA PUTS CUSTOMER‐FOCUSED CONTROL CENTRE STAGE", Measuring Business Excellence, Vol. 1 No. 3, pp. 24-29. https://doi.org/10.1108/eb025492