Impact on society PROBLEM or POTENTIAL?

Abstract

The ‘impact on society’ component of the EFQM business excellence model proves a stumbling block for many organizations. While they are adept at compiling hard data on products and processes, the ‘softer’, social issues still elude them.

Citation

(1997), "Impact on society PROBLEM or POTENTIAL?", Measuring Business Excellence, Vol. 1 No. 3, pp. 8-11. https://doi.org/10.1108/eb025489