DIFFICULTIES IN MEASURING THE COST OF POOR OUALITY
Lars Sörqvist
(Researcher at the Royal Institute of Technology in Stockholm, where he has responsibility for the subject area of quality. He also works as a consultant with Sandholm Associates, Danderyd, Sweden.)
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Abstract
Reducing a company's non‐value creating costs — the cost of poor quality — is one of the best ways of increasing profitability and competitiveness. The potential is considerable. The cost of poor quality usually corresponds to between 10% and 30% of total turnover. But to realize the benefits requires detailed information about the magnitude and distribution of these costs that is often difficult to obtain.
Citation
Sörqvist, L. (1997), "DIFFICULTIES IN MEASURING THE COST OF POOR OUALITY", Measuring Business Excellence, Vol. 1 No. 1, pp. 38-40. https://doi.org/10.1108/eb025467
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited