TY  - JOUR
AB  - Recent years have seen a growing recognition amongst technology companies that customer support is an important part of their business. The author spoke to a number of operators and customers of help desks of online services, to see how their services are being improved and how the customers are responding. The example of STN International is given as a case study.
VL  - 20
IS  - 6
SN  - 1353-2642
DO  - 10.1108/eb024594
UR  - https://doi.org/10.1108/eb024594
AU  - Poynder Richard
PY  - 1996
Y1  - 1996/01/01
TI  - ONLINE SERVICE HELP DESKS
T2  - Online and CD-Rom Review
PB  - MCB UP Ltd
SP  - 283
EP  - 288
Y2  - 2024/04/26
ER  -