ONLINE SERVICE HELP DESKS
Richard Poynder
(71 Chinnor Road, Thame, Oxon OX9 3LP, UK. E‐mail: rich_p@lunatech.co.uk 104706.3341@compuserve.com http://dspace.dial.pipex.com/town/parade/df04/)
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Abstract
Recent years have seen a growing recognition amongst technology companies that customer support is an important part of their business. The author spoke to a number of operators and customers of help desks of online services, to see how their services are being improved and how the customers are responding. The example of STN International is given as a case study.
Citation
Poynder, R. (1996), "ONLINE SERVICE HELP DESKS", Online and CD-Rom Review, Vol. 20 No. 6, pp. 283-288. https://doi.org/10.1108/eb024594
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited