To read the full version of this content please select one of the options below:

Accounting for user diversity in configuring online systems

Peter Woolliams (East London Business School, University of East London, Longbridge Road, Dagenham, Essex C06 2BJ,UK)
David Gee (East London Business School, University of East London, Longbridge Road, Dagenham, Essex C06 2BJ,UK)

Online Review

ISSN: 0309-314X

Article publication date: 1 May 1992

Abstract

In order to enhance, consolidate and differentiate online services, developers are increasingly becoming concerned with issues of usability. Lists of design guidelines and evaluations of existing systems are extensive but attempts to place this applied science on a rigorous footing have largely failed. Despite legitimate advances in HCI (Human‐computer Interaction), no clear set of principles has emerged that is relevant to practitioners or vendors of online systems. Most previous studies have been concerned with designing the system for a ‘standard’ user. This paper will present some early findings of our work concerned with discriminating the relative effects of the cultural values of users and their organisational setting in configuring online systems.

Citation

Woolliams, P. and Gee, D. (1992), "Accounting for user diversity in configuring online systems", Online Review, Vol. 16 No. 5, pp. 303-311. https://doi.org/10.1108/eb024408

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited