TY - JOUR AB - The paper examines the user's requirements from an online host, from the point of view of the inexperienced or non‐user and the experienced information specialist. The historical reactions of users who came early to online are recounted with the manner in which information on online was passed on to new users at that time. The article goes on to examine the needs of non‐users who are not information specialists and inexperienced users with some retrieval knowledge, before examining the experienced information specialist's expectations from an online host today. VL - 15 IS - 3/4 SN - 0309-314X DO - 10.1108/eb024373 UR - https://doi.org/10.1108/eb024373 AU - Retlev Ulla PY - 1991 Y1 - 1991/01/01 TI - What does the user look for from an online host? T2 - Online Review PB - MCB UP Ltd SP - 193 EP - 206 Y2 - 2024/09/23 ER -