Up to 25 hosts will eventually make approximately 150 databases available on Euronet‐DIANE. If European users are to benefit from, rather than be totally confused by this massive store of information they must be educated, trained and supported in their efforts to exploit it. The common command set is already with us, as are multilingual thesauri and many other user aids for bibliographic retrieval systems. User manuals, however, present a confused picture to the user because they exhibit such a wide variation in content, structure and design. This paper summarises the recommendations of a study on the harmonisation of user manuals carried out under contract to the Commission of the European Communities as part of the Euronet‐DIANE project.
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