A growing body of research suggests that conflict can be beneficial for groups and organizations (e.g., De Dren & Van De Vliert, 1997). This paper articulates the argument that to be in conflict is to be emotionally activated (Jones, 2000) and utilizes Galtung's (1996) triadic theory of conflict transformation to locate entry points for conflict generation. Application of these ideas is presented through exemplars that demonstrate the utility of addressing emotions directly in the management of organizational conflicts.
Bodtker, A. and Katz Jameson, J. (2001), "EMOTION IN CONFLICT FORMATION AND ITS TRANSFORMATION: APPLICATION TO ORGANIZATIONAL CONFLICT MANAGEMENT", International Journal of Conflict Management, Vol. 12 No. 3, pp. 259-275. https://doi.org/10.1108/eb022858Download as .RIS
MCB UP Ltd
Copyright © 2001, MCB UP Limited