Carol Baker (University of Wisconsin at La Crosse)
William H. Ross (University of Wisconsin at La Crosse)

International Journal of Conflict Management

ISSN: 1044-4068

Publication date: 1 April 1992


The present study attempted to replicate the findings of Kolb's research identifying two groups of mediators, which she labeled “Dealmakers” and “Orchestrators.” Seventy‐seven mediators were presented with a written dispute and asked to react the likelihood that they would use each of nine different mediation techniques. The techniques corresponded to Sheppard's taxonomy of Process Control, Content Control, and Motivational Control techniques. They also rated the perceived effectiveness of each of these three types of control with the dispute. Based upon their responses, the mediators were separated into groups using average‐link cluster analysis. The results suggested four clusters: Cluster 1 members corresponded to Kolb's “Dealmakers,” relying upon Process, Content, and Motivational Control techniques. Cluster 2 members did not correspond to either of Kolb's classifications, choosing to use Content and Motivational Control strategies. Cluster 3 members were similar to Kolb's “Orchestrators;” members of this cluster relied upon Process and Content Control techniques only. Cluster 4 members were reluctant to use any of the control strategies. These findings suggest a partial replication and extension of Kolb's initial work. Implications for future research are discussed.


Baker, C. and Ross, W.H. (1992), "MEDIATION CONTROL TECHNIQUES: A TEST OF KOLB'S “ORCHESTRATORS” VS. “DEALMAKERS” MODEL", International Journal of Conflict Management, Vol. 3 No. 4, pp. 319-341.




Copyright © 1992, MCB UP Limited

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