COMMUNICATION WITHIN A DISPUTE MEDIATION: INTERACTANTS' PERCEPTIONS OF THE PROCESS

Abstract

The intent of the research reported in this paper was to add to our understanding of the factors which affect a participant's beliefs concerning whether he/she has been fairly treated within a dispute mediation. A study was conducted using role‐play mediations involving peer‐mediators with undergraduate students posing as roommates experiencing a conflict. Approximately 2 weeks after the mediations, 25 of the disputant‐subjects met with one of the researchers to review a video tape of their particular mediation and discuss the communication which occurred The results of those interviews are presented and discussed in terms of their implications for procedural justice theory and the conduct of interpersonal dispute mediations.

Citation

Hale, C.L., Bast, C. and Gordon, B. (1991), "COMMUNICATION WITHIN A DISPUTE MEDIATION: INTERACTANTS' PERCEPTIONS OF THE PROCESS", International Journal of Conflict Management, Vol. 2 No. 2, pp. 139-158. https://doi.org/10.1108/eb022697