OFFICE WORK

Abstract

Office work has grown explosively in this century. Once a small occupational category, office work now includes about 40 percent of the American work force. Yet office work continues to be “the familiar unknown”: we worry about its growing size, we are concerned about its productivity, and we design systems to improve it; but our real knowledge of what goes on in the office is very shallow. This article discusses only a few of the many subtle facets of office work that vendors and users must understand to meet the needs of this attractive, but difficult market.

Citation

Panko, R.R. (1984), "OFFICE WORK", Office Technology and People, Vol. 2 No. 3, pp. 205-238. https://doi.org/10.1108/eb022634