AUTOMATING RED TAPE: THE PERFORMATIVE VS. INFORMATIVE ROLES OF BUREAUCRATIC DOCUMENTS
Ronald M. Lee
(Decision Science Department, 1300 Dietrich Hall, Wharton School, University of Pennsylvania, Philadelphia, PA 19104 (U.S.A.))
145
Abstract
Bureaucratic red tape involves communications that are not only informative, but also performative, representing the exercise of bureaucratic authority. Automation efforts, to be effective in reducing red tape, will need to include these authority aspects as design variables. A concept of bureau‐cratic software is suggested.
Citation
Lee, R.M. (1984), "AUTOMATING RED TAPE: THE PERFORMATIVE VS. INFORMATIVE ROLES OF BUREAUCRATIC DOCUMENTS", Office Technology and People, Vol. 2 No. 3, pp. 187-204. https://doi.org/10.1108/eb022633
Publisher
:MCB UP Ltd
Copyright © 1984, MCB UP Limited