TY  - JOUR
AB  - Clerical workers in an office scheduled for the installation of an office information system were interviewed regarding the social and technical organization of their work. The interviews were designed to disclose some of the actual practices involved in accomplishing procedural tasks. An analysis of the interview responses focusses on three requirements of procedural work: (1) the application of general guidelines to the problems of particular cases, (2) the co‐ordination of actions and revisions with other participants in a transaction, both within the office and outside, and (3) accomodation to the practical exigencies of handling paper documents. The conclusion suggests some broad implications of these issues of procedural work in a traditional office environment for the design of office information systems.
VL  - 2
IS  - 2
SN  - 0167-5710
DO  - 10.1108/eb022630
UR  - https://doi.org/10.1108/eb022630
AU  - Suchman Lucy
AU  - Wynn Eleanor
PY  - 1984
Y1  - 1984/01/01
TI  - PROCEDURES AND PROBLEMS IN THE OFFICE
T2  - Office Technology and People
PB  - MCB UP Ltd
SP  - 133
EP  - 154
Y2  - 2024/04/16
ER  -