User needs or requirements analysis is a subject about which intelligent people are beginning to admit their ignorance. An approach to this thorny problem is proposed, along with suggestions for adaptation of the approach to other situations. The emphasis is on recognizing the difficulties of anticipating user needs, as well as the value of exchanging information about alternative approaches.
Johansen, R. and Baker, E. (1984), "USER NEEDS WORKSHOPS: A NEW APPROACH TO ANTICIPATING USER NEEDS FOR ADVANCED OFFICE SYSTEMS", Office Technology and People, Vol. 2 No. 2, pp. 103-119. https://doi.org/10.1108/eb022628Download as .RIS
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