TRAINING AND ENTERPRISE COUNCILS AND SMALL‐ AND MEDIUM‐SIZED ENTERPRISES: NOT MEETING NEEDS OR JUST NOT MEETING THE CUSTOMER?

Abstract

Data from a study of small firms are used to examine the extent to which Training and Enterprise Councils (TECs) have been successful in appealing to the needs of small firms. It explores the principles underlying the formation of TECs and suggests that insufficient attention was given to the role of such firms at this stage. The results of the study suggest that in small firms the level of awareness of TECs and use of their services remains low. It is argued that due account needs to be taken by TECs of the particular concerns of small business owners and that TEC staff should develop personal contact with their customers. It is considered whether this might be achieved through the Business Links initiative.

Citation

Adam‐Smith, D. and McGeever, M. (1995), "TRAINING AND ENTERPRISE COUNCILS AND SMALL‐ AND MEDIUM‐SIZED ENTERPRISES: NOT MEETING NEEDS OR JUST NOT MEETING THE CUSTOMER?", Journal of Small Business and Enterprise Development, Vol. 2 No. 3, pp. 149-157. https://doi.org/10.1108/eb020957