Matching staff levels to customer flow: Away of reducing staff costs
R.A. MA Forrester
(Senior Lecturer in Retail Management at the North West Regional Management Centre, St. Helens, and consultant in retail management and buying. He was associated for twenty years with a major retail organisation in the UK and Canada.)
134
Abstract
Simply reducing numbers is not the most effective way of cutting staff costs; the secret is to match staff levels with anticipated customer flow. It not only saves money, but it gives better service to customers. Bob Forrester describes how the application of this system in a department store on Merseyside achieved staff costs as a percentage of sales 2.63% below the group figure, whilst the sales increase was the second best in the group.
Citation
Forrester, R.A.M. (1976), "Matching staff levels to customer flow: Away of reducing staff costs", Retail and Distribution Management, Vol. 4 No. 6, pp. 19-21. https://doi.org/10.1108/eb017866
Publisher
:MCB UP Ltd
Copyright © 1976, MCB UP Limited