Results have shown that the actual delivery performance of a company is often significantly worse than management's own assessment of its performance.
New, C. and Sweeney, M. (1984), "Delivery Performance and Throughput Efficiency in UK Manufacturing Industry", International Journal of Physical Distribution & Materials Management, Vol. 14 No. 7, pp. 3-48. https://doi.org/10.1108/eb014599Download as .RIS
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