TY - JOUR AB - Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments in business procedure and organisational structure are necessary. VL - 7 IS - 3 SN - 0020-7527 DO - 10.1108/eb014395 UR - https://doi.org/10.1108/eb014395 AU - Wagner William PY - 1976 Y1 - 1976/01/01 TI - Formalisation of the Customer Service Function in Distribution T2 - International Journal of Physical Distribution PB - MCB UP Ltd SP - 159 EP - 175 Y2 - 2024/03/29 ER -