TY - JOUR AB - The physical distribution function of a firm is a complex process. It consists of all the activities involved in the flow of goods from the raw material supplier to the final consumer and incorporates the major activity centres of purchasing, warehousing, transportation, order processing, and inventory control. The goal of a firm's distribution operation is to insure that established customer service levels are achieved at a minimum total cost. VL - 3 IS - 3 SN - 0020-7527 DO - 10.1108/eb014278 UR - https://doi.org/10.1108/eb014278 AU - Lancioni Richard AU - Grashof John PY - 1972 Y1 - 1972/01/01 TI - PHYSICAL DISTRIBUTION ORGANISATION AND INFORMATION SYSTEMS DEVELOPMENT:: Their Status among American Business Firms T2 - International Journal of Physical Distribution PB - MCB UP Ltd SP - 183 EP - 190 Y2 - 2024/04/19 ER -