THE IMPORTANCE OF PERFORMANCE MEASURES

Abstract

The notion of a good library lies implicit in much service. It can rest on objective factors, like the speed with which documents are retrieved, and on subjective ones such as how helpful the library staff happen to be. Often our view draws on both. For librarians and library managers, too, there is a need to consider the goodness of the system. It may lie in its rate of satisfaction, in its market penetration, in the subtle integration of user education programmes into the curriculum, the cost‐effectiveness of the aquisition arrangements, or the work elicited from staff each week. Looking at the good library, then, impels both users and staff, clients and managers, to consider — and then test operationally — performance measures.

Citation

HANNABUS, S. (1987), "THE IMPORTANCE OF PERFORMANCE MEASURES", Library Review, Vol. 36 No. 4, pp. 248-253. https://doi.org/10.1108/eb012849