Customer Service in Vilamoura
Gordon Wills
(IMCB)
61
Abstract
Foreign exchange facilities for tourists in the tourist resort of Vilamoura in Portugal are examined. The structure and all facilities are there but not the service — queue lengths and time taken to process transactions being the main problems.
Keywords
Citation
Wills, G. (1988), "Customer Service in Vilamoura", International Journal of Bank Marketing, Vol. 6 No. 1, pp. 55-60. https://doi.org/10.1108/eb010826
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited