The Application of a Risk Index Model to Strategic Marketing Programmes for Commercial Banks

Abstract

Three distinct product areas exist for banks — deposit gathering, customer services and loans. Up until now loans have scarcely been marketed. If they have, they have not been viewed in the context of what would create an optimal product mix. Yet a bank's loan mix is a major portion of its product mix and has the same dimensions of width, breadth and consistency as any other product line. It appears that a significant amount of difficulty in developing effective loan mix strategies has been due to the lack of a system to predetermine loan quality objectively. Management's attitude towards risk, the type of community and future economic conditions all play major roles in determining a suitable loan mix. Loan mix strategy should begin with a recognition of attainable goals and end with a defined programme to co‐ordinate the efforts of marketing staff and the loan department. The optimal loan mix will suit customer needs and return the desired levels of profits.

Citation

Stanley, T.O., Ford, J.K. and Richards, S. (1986), "The Application of a Risk Index Model to Strategic Marketing Programmes for Commercial Banks", International Journal of Bank Marketing, Vol. 4 No. 2, pp. 14-23. https://doi.org/10.1108/eb010775