This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/03090569110002059. When citing the article, please cite: Chow-Hou Wee, Celine Cheong, (1991), “Determinants of Consumer Satisfaction/Dissatisfaction towards Dispute Settlements in Singapore”, European Journal of Marketing, Vol. 25 Iss: 10, pp. 6 - 16.
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