SPEED OF DOCUMENT DELIVERY FROM BLDSC TO OVERSEAS USERS

Abstract

For most customers speed is an important factor when assessing the quality of service offered by a document supply centre. Three elements determine the total time taken for a user to receive a response to a request: time taken for the request to reach the centre from the user; processing time within the centre, and the time for the response (photocopy, loan or failure) to reach the customer. The British Library Document Supply Centre (DSC) is aware of the importance of speed and is constantly seeking ways of improving times for all these three elements in its service.

Citation

Pilling, D. (1987), "SPEED OF DOCUMENT DELIVERY FROM BLDSC TO OVERSEAS USERS", Interlending & Document Supply, Vol. 15 No. 1, pp. 12-15. https://doi.org/10.1108/eb008535