CUSTOMER AND PRODUCT PROFITABILITY

Abstract

Services provided to customers are often taken for granted by them; but suppliers are having to examine these benefits, which can nullify any profits made. Gordon Hill, vice president of management consultants A T Kearney Ltd, outlines areas where changes can cut costs without adversely affecting service levels.

Citation

HILL, G. (1988), "CUSTOMER AND PRODUCT PROFITABILITY", Logistics World, Vol. 1 No. 2, pp. 74-78. https://doi.org/10.1108/eb007420