TY  - JOUR
AB  - Service delivery and customer awareness are the watchwords of modern management. Optimizing these is never easy. Practising building managers may perhaps benefit from a reminder of the way in which one of the most respected management theorists summarizes the nature of management. I have therefore modified the above list from Drucker to illustrate how generic management roles can provide a template for facilities managers to develop high quality service delivery.
VL  - 10
IS  - 5
SN  - 0263-2772
DO  - 10.1108/eb006534
UR  - https://doi.org/10.1108/eb006534
AU  - Leaman Adrian
PY  - 1992
Y1  - 1992/01/01
TI  - A Checklist for Improving Service Delivery
T2  - Facilities
PB  - MCB UP Ltd
SP  - 24
EP  - 24
Y2  - 2024/04/24
ER  -