Most professional buyers are expert at managing their key suppliers, often utilising thorough vendor assessments and closely monitoring delivery and product quality. Managing service providers is generally not given the same degree of attention, despite the fact that, like everyone else, they must provide value for money.
CARSON, J. (1991), "Relationships with suppliers", Managing Service Quality: An International Journal, Vol. 1 No. 4, pp. 183-184. https://doi.org/10.1108/eb006136Download as .RIS
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