Attitude and commitment
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1991
Abstract
How many times have we returned goods due to shoddy workmanship, bitterly complaining at the time lost and expense taken, not to mention the frustration and disappointment? How often do we avoid shops due to an assistant's off‐hand manner?
Citation
COWGILL, S. (1991), "Attitude and commitment", Managing Service Quality: An International Journal, Vol. 1 No. 3, pp. 127-128. https://doi.org/10.1108/eb006135
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited